Freshdesk MCP Server

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

Features

• Freshdesk Integration: Seamless interaction with Freshdesk API endpoints
• AI Model Support: Enables AI models to perform support operations through Freshdesk
• Automated Ticket Management: Handle ticket creation, updates, and responses

Components

Tools

The server offers several tools for Freshdesk operations:

• `create_ticket`: Create new support tickets
  • Inputs:
    • `subject` (string, required): Ticket subject
    • `description` (string, required): Ticket description
    • `source` (number, required): Ticket source code
    • `priority` (number, required): Ticket priority level
    • `status` (number, required): Ticket status code
    • `email` (string, optional): Email of the requester
    • `requester_id` (number, optional): ID of the requester
    • `custom_fields` (object, optional): Custom fields to set on the ticket
    • `additional_fields` (object, optional): Additional top-level fields

• `update_ticket`: Update existing tickets
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket to update
    • `ticket_fields` (object, required): Fields to update

• `delete_ticket`: Delete a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket to delete

• `search_tickets`: Search for tickets based on criteria
  • Inputs:
    • `query` (string, required): Search query string

• `get_ticket_fields`: Get all ticket fields
  • Inputs:
    • None

• `get_tickets`: Get all tickets
  • Inputs:
    • `page` (number, optional): Page number to fetch
    • `per_page` (number, optional): Number of tickets per page

• `get_ticket`: Get a single ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket to get

• `get_ticket_conversation`: Get conversation for a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket

• `create_ticket_reply`: Reply to a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket
    • `body` (string, required): Content of the reply
    • `cc_emails` (array of strings, optional): Additional email addresses added to the 'cc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient
    • `bcc_emails` (array of strings, optional): Additional email addresses added to the 'bcc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient
    • `from_email` (string, optional): Email address the reply is sent from
    • `user_id` (number, optional): ID of the agent who is adding the reply

• `create_ticket_note`: Add a note to a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket
    • `body` (string, required): Content of the note

• `update_ticket_conversation`: Update a conversation
  • Inputs:
    • `conversation_id` (number, required): ID of the conversation
    • `body` (string, required): Updated content

• `view_ticket_summary`: Get the summary of a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket

• `update_ticket_summary`: Update the summary of a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket
    • `body` (string, required): New summary content

• `delete_ticket_summary`: Delete the summary of a ticket
  • Inputs:
    • `ticket_id` (number, required): ID of the ticket

• `get_agents`: Get all agents
  • Inputs:
    • `page` (number, optional): Page number
    • `per_page` (number, optional): Number of agents per page

• `view_agent`: Get a single agent
  • Inputs:
    • `agent_id` (number, required): ID of the agent

• `create_agent`: Create a new agent
  • Inputs:
    • `agent_fields` (object, required): Agent details

• `update_agent`: Update an agent
  • Inputs:
    • `agent_id` (number, required): ID of the agent
    • `agent_fields` (object, required): Fields to update

• `search_agents`: Search for agents
  • Inputs:
    • `query` (string, required): Search query

• `list_contacts`: Get all contacts
  • Inputs:
    • `page` (number, optional): Page number
    • `per_page` (number, optional): Contacts per page

• `get_contact`: Get a single contact
  • Inputs:
    • `contact_id` (number, required): ID of the contact

• `search_contacts`: Search for contacts
  • Inputs:
    • `query` (string, required): Search query

• `update_contact`: Update a contact
  • Inputs:
    • `contact_id` (number, required): ID of the contact
    • `contact_fields` (object, required): Fields to update

• `list_companies`: Get all companies
  • Inputs:
    • `page` (number, optional): Page number
    • `per_page` (number, optional): Companies per page

• `view_company`: Get a single company
  • Inputs:
    • `company_id` (number, required): ID of the company

• `search_companies`: Search for companies
  • Inputs:
    • `query` (string, required): Search query

• `find_company_by_name`: Find a company by name
  • Inputs:
    • `name` (string, required): Company name

• `list_company_fields`: Get all company fields
  • Inputs:
    • None

Getting Started

Installing via Smithery

To install freshdesk_mcp for Claude Desktop automatically via Smithery:

npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude

Prerequisites

• A Freshdesk account (sign up at freshdesk.com)
• Freshdesk API key
• `uvx` installed (`pip install uv` or `brew install uv`)

Configuration

1. Generate your Freshdesk API key from the Freshdesk admin panel

2. Set up your domain and authentication details

Usage with Claude Desktop

1. Install Claude Desktop if you haven't already

2. Add the following configuration to your `claude_desktop_config.json`:

"mcpServers": {
  "freshdesk-mcp": {
    "command": "uvx",
    "args": [
        "freshdesk-mcp"
    ],
    "env": {
      "FRESHDESK_API_KEY": "",
      "FRESHDESK_DOMAIN": ""
    }
  }
}

Important Notes:

• Replace `YOUR_FRESHDESK_API_KEY` with your actual Freshdesk API key
• Replace `YOUR_FRESHDESK_DOMAIN` with your Freshdesk domain (e.g., `yourcompany.freshdesk.com`)

Example Operations

Once configured, you can ask Claude to perform operations like:

• "Create a new ticket with subject 'Payment Issue for customer A101' and description as 'Reaching out for a payment issue in the last month for customer A101', where customer email is a101@acme.com and set priority to high"
• "Update the status of ticket #12345 to 'Resolved'"
• "List all high-priority tickets assigned to the agent John Doe"
• "List previous tickets of customer A101 in last 30 days"

Testing

For testing purposes, you can start the server manually:

uvx freshdesk-mcp --env FRESHDESK_API_KEY= --env FRESHDESK_DOMAIN=

Troubleshooting

• Verify your Freshdesk API key and domain are correct
• Ensure proper network connectivity to Freshdesk servers
• Check API rate limits and quotas
• Verify the `uvx` command is available in your PATH

License

This MCP server is licensed under the MIT License. See the LICENSE file in the project repository for full details.